Top empire today corporate headquarters phone number Secretson could twenty fifth I acquired a phone and we arrived to an agreement that would work for both of us, but once again it didn't appear thru and I am still waiting to listen to back, I nevertheless have three bedrooms 1 learn bath home a laundry home and also a Florida space to accomplish, but I will have to glance for a corporation with a much better rep than yours.
I’m not sure in which to begin with how unhappy I am with Empire Today’s insufficient reaction on my installation.
August fifteen, 2018 at 9:38 am I'd used Empire for flooring three several years ago and was so pleased with the experience that I chose the organization once again For brand spanking new carpeting upstairs. Miscalculation. This continues to be a fiasco from get started to complete. Probably the most dysfunctional businesses I have at any time handled in my adult life. Their reps are incompetent, disconnected from corporate and unapologetic for the extraordinary inconvenience they may have brought about me — and this has practically nothing to carry out with the particular carpet. I’ve used several hours trying to show to them I actually compensated for my carpet about the working day I signed the contract Using the unbiased rep who visited my household.
I used to be knowledgeable that four crews named off/no present. I was now scheduled for upcoming day. The installers came out first thing and checked out my carpet and informed me they could’t do it, as the salesperson indicated on function buy for “a extend of carpet not fix and can't repair”. He spoke with supervisor by using phone, Robert, who was to get in touch with me later on that working day. Yet again, NO Get in touch with!! I'd to leave various messages for two days just before the original salesperson, not supervisor, known as me back again. UNACCEPTABLE! She educated me that she didn’t comprehend I essential mend and believed the carpet can be extend (Despite the fact that images ended up provided!!!) Also, Educated me that While the region needing restore was smaller, they'd not be able to patch (brain you I have more carpet) and the complete master area carpet would want replaced. Also, they no longer stock my carpet,but “would be more than content to possess one of their Reps come to my dwelling for your quotation”! It's important to be kidding me!!!! Took six-7 months for me to receive through to your organization and transfer all my home furniture out for two times ready, to find this out! Certainly, unprofessional and very unsatisfied customer!!
They known as out due to the vacation. Like I don’t want to obtain a great holiday with my family members myself So I have my dad and mom who are from from town in this article. My infant baby whom just got in the healthcare facility with no where by to sleep.
It absolutely was evident immediately which the floors were being set up incorrectly plus they weren’t degree and off in sites by 1 to 2 inches, as well as floating floor had as well much bounce and give.
August two, 2017 at one:fifty four pm We Hired Empire Today to setup carpet inside our office, On July eighteen, 2017. They not surprisingly took a deposit for our acquire and scheduled installation. The first team of installers arrived and decided they did not wish to do the job, considering the fact that we are a company that works, they must work around us. We made available to move all the home furnishings ourselves in order to get The work performed, They only walked off the job, claimed it wasn't Prepared and remaining. We termed our salesman and advised him what occurred, empire carpet installation reviews he mentioned the installation group explained to him it wasn't All set. The salesman understood when he came to our corporation that we'd be working plus the installation must be completed office by office, the salesman stated his installers would move the home furnishings also, but we felt we could choose two or three our workers and help shift the household furniture to make there job simpler. Quite a few working day later on a brand new team of installers came, of course 10 am rather than seven am that we ended up explained to they'd be there. They may only reach a little percentage of The work completed since they came so late. The 3rd working day we experienced installers, let’s just say installer considering the fact that only (1) confirmed up, right after Listening to us complain he lastly obtained some help about two PM and told us he experienced to stay late because he had One more occupation to head over to the subsequent working day.
We sincerely apologize for that delay and understand your irritation. We’re informed that We now have spoken to you personally, and possess rescheduled your installation for 7/3. We’ll continue to adhere to up along with you to ensure that your installation receives concluded as scheduled.
Evidently sounded suspicious to me so I termed customer service to inform them and Joel, who I spoke with was absolutely unhelpful. He knowledgeable me that they had no conversation regarding a improve in installation date in the installer (duh, that’s why I had been calling). After i informed him this was 2 installs on 2 different days which were both equally messed up and unsuccessful, all I bought was an apology. There was no initiative for making anything at all appropriate and when I asked to get some sort of discount I used to be advised that he couldn’t do this. Many thanks Empire….
We now have study your review and are let down to listen to that the solution is not really meeting your anticipations We would like to learn more and we are going to be in connection with you shortly to discuss your fears.
I would insert. Anytime we referred to as the corporate saved repeating “allow me to get in contact with the installers keep on” plus they by no means could?! Don’t they may have phones on The task. They ended up rude and couldn’t be bothered.
Initial thing he claims is 'oh perfectly, with laminate, sometimes it does this, perhaps you might have dampness'. I pointed out that he's the one which examination the dampness when he did the installation and had confirmed it had been good. I reminded him of the and he mentioned 'oh yeah, there was no concern'. Whilst he reported he would repair The three or four planks with the place divider but identified 3 other spots that it is beginning to happen stated "this appears like perhaps it is the flooring". He also explained they Slice and measured almost everything good though the Place might have contracted? What does that even signify? My household is SHRINKING? I suggest give me a split. I can't come to a decision if Empire is a complete Fraud or they truly are that inept on the service and item they offer! $11,000!!! This wasn't a small occupation. This was an INVESTMENT. I've termed countless times. I've completed all the things I am able to think of.
Following the carpet was put in I felt the main difference during the padding. What she did not point out was that the new padding was INFERIOR to the padding I had currently. It felt as though I was strolling on cement. It is apparent within the photos I took of the floor molding and the stair molding thehorizontal lines as the carpet was so much lower.
October 19, 2017 at 9:01 am I setup an appointment to have a portion of ground reinstalled following we did some remodeling. It was setup by way of the web site as well as gentlemen confirmed up the pretty following day. He informed me that Despite the fact that I had set up this flooring only two several years in the past and it’s not obtainable. He went the extra phase to setup a warrenty/service call for me. Sadly that’s the place the wonderful service finished. I've gotten seven phone calls regarding my sales contact but nothing at all of benefit in terms of my service connect with. I needed to phone the office many moments and request to become put on keep whilst the call attendent made an effort to Call the area office. 3-4 Instances they had been unsuccessful. My reaction was “how can I count on them to obtain ahold of me when their particular company simply cannot?” Soon after way also much effort I lastly received somebody and they gave me daily for my service phone but could not slender it down any longer than “sometime involving 8am and 6pm.